Our contract terms

Contract terms and your rights

Independent energy advice

In addition to giving you the best energy advice possible, the Swedish authorities also want us to inform you that there is independent advice on energy efficiency at your municipality.

You will find your municipal energy advisor on the Swedish Energy Agency's website.

You can always repent

Sometimes it becomes so that you repent and of course you can always contact us in customer service and we will arrange it.

Dissatisfied or have complaints?

If you would not be happy with it, you can always talk to our customer service as you reach either through our app or at hello@tibber.com and we will solve it. Should you still not be satisfied and want to take your case further in order to obtain impartial advice or assistance in getting the case tested, there are a number of external parties you can turn to: